Return/Exchange policy
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
CANCEL OR CHANGE YOUR ORDER
Order cancellation can only take place within 6 hours after the order is placed.
Orders cancelled within this timeframe will be refunded to the original payment method.
Order cancellations or modifications requested after 6 hours are not guaranteed.
RETURNS
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
We do not offer exchanges. If you need a different item, please return your order and place a new one.
RETURN SHIPPING
Returns are at the customer’s expense.
Customers located in the following countries:
- Italy
- France
- Germany
- Portugal
- Belgium
- Netherlands
- Luxembourg
may request a return shipping label directly from us at a cost of €5.99.
This amount will be deducted from the final refund.
If you choose not to use our label, or if you are returning from a country not listed above, you will be responsible for arranging and purchasing your own return shipping label.
REFUNDS
Once we receive and inspect your return, the refund will be issued to the original payment method within 3 business days.
CUSTOMS & DUTIES (RETURNS)
If the return is shipped from a country outside the European Union, customs duties may need to be paid in advance.
If customs duties are not prepaid, we reserve the right to deduct any unpaid fees from your refund.
HOW TO START A RETURN
To start a return, please contact us at:
support@2drippylab.com
DAMAGES AND ISSUES
Please inspect your order upon arrival and contact us immediately if:
- the item is defective
- the item is damaged
- you received the wrong product
We will evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
We do not accept returns for:
- items damaged by the customer
- products purchased using a gift card